1. General

This Privacy Policy describes how BODY BRAIN HEALTH CLINIC operating under name of BODY BRAIN HEALTH CLINIC (hereinafter the ‘Therapist’) regulates and respects the privacy of the user of the website (hereinafter the ‘User’, plural the ‘Users’) and what information is collected about the User. This document also describes how the Therapist collects, stores and uses data in the role of alternative/complementary care provider. If the user of the website uses the services of the Therapist, the user of the website is referred to as the ‘Client, plural the ‘Clients’.

  1. Permission request and privacy regulations

When using the Therapist’s website, this privacy statement is brought to the attention of every User and asked to agree to it. In addition, it is indicated that further use of the website means that you agree to the use of cookies and the current privacy statement.

The Therapist requests that the User first read these Privacy Regulations in their entirety before using this website and, if they do not agree with these Privacy Regulations, not to use the website and to leave immediately.

  1. Nature of information to be retained

Now and in the future, the Therapist collects information about the Users of this website. The Therapist uses the website for the purposes stated below.

3.1 If the Therapist’s website uses an online store or other way in which products can be purchased.
For orders via the website, personal data is stored such as name, address, age (age to test legal capacity – legitimate interest), gender, e-mail address and telephone number.

3.2 If the Therapist’s website has a way to request information (newsletter, or other information) or shares information with the User
To request information via the website, personal data such as name, address, age (age to test legal capacity – legitimate interest), gender, e-mail address and telephone number are stored.

3.3 If the Therapist’s website has a way for the User to register or register for alternative care or if the website advertises or calls for this. (User becomes Client).
The Therapist collects more data from a Client than from a standard user. The therapist is legally obliged to maintain an extensive client file for each Client. See article 3.4 for this.

3.4 The Therapist keeps a file on each Client
This file contains the following types of data about the Client: name, address, age (age to test legal capacity – legitimate interest), gender, e-mail address, telephone number, medical data, notes about the (mental) health status of the Client, and data about the examinations and treatments carried out by the Therapist regarding the Client and the frequency with which the Client receives care from the therapist. In short, the Therapist documents who receives which care and when each time the Client receives care. The treatment agreement is also included in the client file. It is possible that the Therapist, with the Client’s express permission, requests medical data from a fellow healthcare provider or from a general practitioner, for example. Such data will also be included in the file.

3.5 E-mail messages
If e-mail messages are sent, this e-mail and/or associated information from the e-mail may be stored in connection with the purpose for which these e-mail messages serve.

  1. Purpose of storing information

4.1 Administration
The information is used for various purposes. Retained information (retention period is 7 years) as stated in Articles 3.1 and 3.3 is used to process and charge orders and deliveries thereof or, if applicable, alternative care in accordance with the contract, for accounting and the handling of any disputes. Information from Article 3.3 or 3.5 can also be kept for this purpose.

4.2 Improvement of services
Collected information referred to in articles 3.2, 3.3 and 3.5 and possibly 3.1 is used to improve the website and optimize user-friendliness of our website.

4.3 Marketing
Collected information as mentioned in point 3 (with the exception of point 3.4) can also be used to point users to information of interest to them. Collected data (again with the exception of data from point 3.4) is used to develop new products and services. This concerns information that is provided by the user to the Therapist during a visit to our website or via other means.

This data can be used for marketing purposes and as anonymized statistical information for customers and business partners.

Privacy-sensitive data, such as credit card information, is treated confidentially and not made available to third parties. In order to optimize the quality of products and services, the Therapist records the use of support services for products, as well as defects or complaints regarding the products. This may include serial numbers and information about the purchase, such as the date of purchase. A user may be asked to provide information about themselves for the purpose of delivering or returning products. Personal data will only be used for commercial purposes if a user is a customer (GDPR basis: execution of agreement and/or legitimate interest) or if unambiguous permission has been given in advance in accordance with the GDPR.

 4.4 The client file

The Therapist is legally obliged to keep a file on each Client in a designated client file. The data in this file will be kept for 20 years. The data in the file is used to provide effective care. The information can be used for various other purposes: (i) Financial Administration – To prepare an invoice, for example. (ii) Anonymous discussion during an intervision – The Therapist can have an intervision with a fellow therapist and then discuss the Client’s case discuss. This is anonymized; no information that can be traced back to a person is discussed. (iii) Informing other healthcare providers – When the Therapist is absent and another therapist deputizes or when referring to another therapist (only with the Client’s permission). (iiii) If the client file is for is shared for another purpose, this is done with the Client’s consent.

4.5 Information on the care invoice
The Client will receive a care invoice if alternative care has been provided by the Therapist. In practice, this means that this is immediately given after payment by pin or cash or else it is later sent by e-mail with a password to the e-mail address specified by the Client. This invoice contains the following information about the Client: Name, Address, Place of Residence, Date of Birth, Costs of the consultation, description of the type of care provided, date of the treatment. This information is for the Client’s administration and, if the therapist’s treatments are eligible for reimbursement from a health insurance company, may be submitted to the reimbursing health insurance company.

  1. Changes to the Privacy Policy

In the future, the way in which information is used or deployed and the purposes for which this is done may change. In that case, the Therapist will mention the changes in a revised Privacy Policy and post them on the website. Users who do not agree to a revision of the Privacy Policy can send their objection to the correspondence address or e-mail address below as stated in Article 9. The Therapist will respect and take into account the objections. If no objections are submitted, the visitor is deemed to agree to the changes when using the website.

  1. Changes to data or questions about privacy

If the User or the Client wishes to change or delete the information stored by the Therapist or if the User or the Client believes that the information is being used for a purpose other than that for which it was provided, the User or the Client must report this to the Therapist by post or e-mail as stated in Article 9. The Therapist will then ensure that the data is adjusted or deleted, with the exception of the information that is required by law or is directly related to a concluded agreement such as the storage of data. the information is necessary for this.

  1. Safety

The Therapist uses standard technologies to guarantee security as much as possible and to prevent unauthorized access as much as possible. However, this cannot be guaranteed with complete certainty. The Therapist is not liable for unauthorized use of the information referred to in Article 3 or access to the website. The Therapist recommends changing passwords regularly and working with a reliable and secure browser.

 

  1. Website user address

Users and Clients are obliged to inform the Therapist of changes of address and changes to other contact details. As long as the Therapist does not receive a notice of move or change of other contact details, the last details known to the Therapist will be assumed to be the correct details. Any resulting miscommunication or incorrect delivery is at the expense and risk of the User or Client. As long as a new address has not been provided, the User or Client will remain liable for products ordered by the User or Client and delivered to the old address.

  1. Contact and identity information

The Therapist can be reached via the following details:

 

Full name:                                                       BODY BRAIN HEALTH CLINIC

Also trading under the trade name:       BODY BRAIN HEALTH CLINIC

Correspondence:                                          BELLE VAN ZUYLENLAAN 61, 1183EG, AMSTELVEEN

Visiting address:                                           BELLE VAN ZUYLENLAAN 61, 1183EG, AMSTELVEEN

Telephone:                                                      +31 6 2393 3225

E-mail:                                                              info@bodybrainhealth.nl

Chamber of Commerce number:             90235258

  

  1. Additional information
    10.1 Complaints regarding the manner in which the User or Client information is handled can, if desired, also be reported via the website of the Dutch Data Protection Authority (www.autoriteitpersoonsgegevens.nl).10.2 If the User or the Client shares a photo or other image as part of the information referred to in article 3, this photo or image will also be stored as information as stated in article 4.10.3 If the Client or User also a program or software is used for sharing information without interference from the Therapist, it is possible that this program or software shares, distributes, etc. the information independently and without interference from the Therapist. The Therapist cannot guarantee the manner in which on which the program or software handles information in a situation described in current article 10.3. 10.4 If the Therapist uses the services of a third party that acts as a processor of information as described in Article 3, the Therapist has concluded a Processing Agreement with this party.
  1. Cookies and website disclaimer
    The cookies currently in use are:Session Cookies

    Cookies that are used while using the website to recognize the User and help navigate the website. These cookies are deleted after use, no later than 15 days after they were created. These cookies are often used on websites with a webshop.

    Comments Cookies (also called Permanent Cookies) These cookies facilitate the recognition of a User when, for example, there is an account on a website with which you can log in to a protected area. These cookies expire after 300 days.

     

    Website disclaimer
    By continuing to use this website, the User consents to these cookies and agrees to the full content of this privacy statement.

The information on the current website is not a personal treatment plan for the visitor. For treatment that is tailored to your own situation, ask for advice from a regular doctor or a therapist recognized by a professional organization recognized by the GAT. The treatments offered on the current website fall under the heading of alternative and/or complementary care. This does not replace the diagnosis, care and/or nursing of regular healthcare.

Note

All professional documents are shared by the GAT free of charge with therapists affiliated with the professional organizations. The GAT aims to promote the professionalization of alternative care in the Netherlands. The copyright always belongs to the GAT. The GAT reserves the right to claim damages if it is determined that this copyright has been infringed. Modification of these documents (with the exception of completing the fields in accordance with the guidelines) is not permitted, otherwise the impression may be given that these documents have been approved by the GAT. The GAT advises therapists to seek advice from a counselor when drawing up documents themselves. The use of the documents is at your own responsibility/risk. The GAT cannot be held liable in the event of damage/consequences resulting from the use of the professional documents.